Privacy Policy for dgb3
At dgb3, your privacy is not an afterthought — it is built into the foundation of how we operate. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information as a player based in Bangladesh.
About This Policy: This Privacy Policy applies to all personal data processed by dgb3 in connection with the dgb3.bet platform, including account registration, deposits and withdrawals, sports betting, casino gaming, and customer support interactions. By creating a dgb3 account or using the Platform, you acknowledge that you have read and understood this policy. If you have questions, contact us at [email protected].
Every piece of personal and financial data transmitted between your device and dgb3 servers is protected by industry-standard 256-bit SSL (Secure Socket Layer) encryption. This prevents interception of your data in transit.
dgb3 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely to operate your account, process your transactions, and comply with legal obligations applicable in Bangladesh.
We collect only the personal data that is genuinely necessary to provide you with a safe, reliable, and compliant gaming experience. We do not collect data speculatively or for purposes unrelated to the operation of the dgb3 platform.
Identity documents submitted during KYC verification — including National ID cards, passports, and driving licences — are stored in an encrypted document vault with restricted internal access. These documents are used exclusively for age and identity verification purposes.
You have the right to access, correct, and request deletion of your personal data held by dgb3. You can also object to certain types of processing, such as direct marketing communications, at any time by contacting [email protected].
Payment data processed through bKash, Nagad, Rocket, and Upay is handled in accordance with the respective provider's privacy framework. dgb3 stores only the minimum payment reference data required for transaction records and dispute resolution.
Data Controller
For the purposes of this Privacy Policy, the data controller responsible for your personal information is dgb3, operating the online casino and sports betting platform accessible at dgb3.bet. As data controller, dgb3 determines the purposes and means by which your personal data is processed in connection with your use of the Platform.
All data protection enquiries, subject access requests, correction requests, deletion requests, and objections to processing should be directed to our dedicated privacy contact at:
- Email: [email protected] (plain text — not a clickable link)
- Response time: dgb3 aims to respond to all privacy-related requests within 30 calendar days of receipt.
- Operating hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
Where dgb3 engages third-party service providers who process personal data on our behalf (for example, payment processors, game studios, or fraud-detection services), those providers act as data processors under written agreements that require them to process your data only on dgb3's documented instructions and to implement appropriate security safeguards.
Jurisdiction notice: dgb3 operates with a focus on the Bangladesh market. This Privacy Policy is written with the rights and expectations of Bangladeshi players in mind. Where applicable law requires specific disclosures or grants specific rights to individuals in Bangladesh, those provisions are reflected in this document.
Information We Collect
dgb3 collects personal data in three primary ways: information you provide directly, information generated automatically by your use of the Platform, and information received from trusted third-party sources (such as payment processors and identity verification services). The categories of data we collect are detailed in the table below.
| Data Category | Specific Data Points | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, Bangladesh National ID (NID) number, passport number, photograph from identity document | Provided by you during registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including city and division within Bangladesh), postal code | Provided by you during registration or subsequent account updates |
| Financial Data | bKash account number, Nagad account number, Rocket or Upay reference, bank account details, transaction history, deposit and withdrawal amounts in Bangladeshi Taka (৳) | Provided by you; received from payment processors during transaction processing |
| Gaming Activity Data | Bet history, game session logs, wager amounts, outcomes, bonus usage, win/loss records, responsible gaming tool usage | Generated automatically by your use of the Platform |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session duration, referring URL | Collected automatically via server logs and analytics tools |
| Communications Data | Content and metadata of support messages, live chat transcripts, email correspondence with dgb3 support team | Generated when you contact dgb3 customer support |
| Verification Data | Selfie photographs submitted for liveness checks, copies of utility bills or bank statements submitted as proof of address | Provided by you during enhanced KYC verification |
Data We Do Not Collect
dgb3 does not collect, store, or process the following categories of sensitive personal data unless specifically required by law: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person (beyond standard identity document photographs), data concerning health (except where relevant to a responsible gaming self-exclusion request), or data concerning a person's sex life or sexual orientation.
Data Relating to Minors
dgb3 does not knowingly collect or process personal data relating to individuals under 18 years of age. If we discover that a minor has registered an account or submitted personal data to the Platform, we will immediately close the account, delete all associated personal data, and — where funds have been deposited — return those funds to the originating payment method. 18+
Lawful Basis for Processing
dgb3 processes your personal data only where we have a valid lawful basis to do so. The primary lawful bases on which we rely are set out below, mapped to the specific processing activities they support.
Contractual Necessity
The majority of the personal data processing that dgb3 carries out is necessary for the performance of the contract between dgb3 and you — specifically, the agreement created when you accept these Terms & Conditions and register a dgb3 account. This includes processing your identity data to create and maintain your account, processing your financial data to execute deposits and withdrawals in Bangladeshi Taka, processing your gaming activity data to record bets and pay out winnings, and processing your contact data to deliver account-related communications.
Legal Obligation
dgb3 is required by law to process certain categories of personal data. This includes carrying out KYC identity and age verification to confirm that all players are aged 18 or above, conducting anti-money laundering (AML) checks on transactions above prescribed thresholds, retaining financial and gaming transaction records for the minimum period required by applicable law, and reporting suspicious transactions to the relevant authorities where required.
Legitimate Interests
In some cases, dgb3 processes your personal data on the basis of our legitimate business interests, provided those interests are not overridden by your privacy rights. Legitimate interest processing activities include fraud detection and prevention, responsible gaming monitoring (detecting signs of problem gambling behaviour and proactively reaching out to at-risk players), platform security and abuse prevention, and internal analytics to improve the quality and reliability of the Platform.
Consent
Where dgb3 relies on your consent to process personal data — for example, to send you promotional communications about new games, bonus offers, or seasonal promotions aligned with events like BPL, IPL, Eid, or Pohela Boishakh — we will ask for your explicit consent at the point of data collection. You may withdraw your consent at any time by contacting [email protected] or by using the unsubscribe link in any promotional communication. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
How We Use Your Data
The personal data dgb3 collects is used exclusively for the purposes set out in this section. We do not use your data for any purpose that is incompatible with the purposes disclosed here without first obtaining your consent or establishing a separate lawful basis.
- Account management: Creating, maintaining, and securing your dgb3 account; processing login authentication; enforcing account limits and responsible gaming settings you have configured.
- Transaction processing: Executing deposit and withdrawal instructions in Bangladeshi Taka via bKash, Nagad, Rocket, Upay, and supported bank transfer partners; reconciling transaction records; issuing receipts and account statements.
- Identity and age verification: Confirming that you are aged 18 or above and that your identity matches the payment methods registered on your account, as required by our KYC procedures.
- Sports betting and gaming services: Recording and settling your wagers on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers matches), slots, live casino, and other Platform markets; applying bonus credits and calculating wagering requirement progress; resolving disputed bet outcomes.
- Customer support: Responding to your enquiries, resolving account issues, processing complaint escalations, and maintaining a record of support interactions for quality and training purposes.
- Fraud and AML compliance: Monitoring transactions for signs of fraud, money laundering, or other prohibited conduct; conducting enhanced due diligence where triggered by our compliance systems; reporting obligations to relevant authorities.
- Responsible gaming: Monitoring gaming activity patterns that may indicate problem gambling; delivering reality check notifications and session limit alerts; processing self-exclusion and cooling-off requests; contacting players identified as potentially at risk.
- Marketing communications (consent-based): Sending promotional emails or platform notifications about new games, bonus offers, and seasonal promotions — only to players who have opted in and only until consent is withdrawn.
- Platform improvement: Analysing anonymised or aggregated usage data to identify technical issues, improve navigation, optimise game loading performance, and enhance the overall player experience.
Marketing opt-out: If you no longer wish to receive promotional communications from dgb3, you may opt out at any time by emailing [email protected] with the subject line "Unsubscribe" or by clicking the unsubscribe link in any promotional email. Transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — are not affected by a marketing opt-out and will continue to be sent as they are necessary for the operation of your account.
Data Sharing & Third Parties
dgb3 does not sell or rent your personal data. We share your data with third parties only in the specific, limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment Processors
To process deposits and withdrawals in Bangladeshi Taka, dgb3 shares the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These processors receive only the transaction data required to execute the specific payment instruction and are contractually bound to use that data for no other purpose.
Game Providers and Studios
The casino games, slots, crash games, and live dealer experiences available on dgb3 are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, your gaming session data — including bets placed, game outcomes, and session duration — is processed by the studio's platform under a data processing agreement with dgb3. Game studios do not receive your identity or contact data.
Identity Verification Services
dgb3 uses third-party KYC and identity verification services to assist with document verification during the onboarding and account review process. Your identity documents and supporting verification data are shared with these services solely for the purpose of confirming your identity and age. Verification providers are contractually prohibited from using your data for any other purpose.
Fraud Prevention and AML Services
dgb3 uses specialist third-party fraud detection and anti-money laundering screening services to protect the integrity of the Platform and comply with applicable legal requirements. These services may process your transaction data, IP address, and device fingerprint. Where our AML screening systems identify a suspicious transaction, we may be required by law to share relevant data with the Bangladesh Financial Intelligence Unit (BFIU) or other competent authorities.
Legal and Regulatory Disclosures
dgb3 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by law or by a valid legal order. In such cases, dgb3 will disclose only the data specifically requested and will, where permitted by law, notify you that such a disclosure has been made.
International data transfers: Some of the third-party service providers used by dgb3 — particularly game studios and KYC providers — may process your data on servers located outside Bangladesh. Where such transfers occur, dgb3 ensures that appropriate contractual safeguards are in place to protect your personal data to a standard equivalent to that required under applicable Bangladeshi law.
Data Retention
dgb3 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The table below summarises our standard data retention periods by category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | KYC record-keeping and anti-money laundering compliance obligations |
| Financial Transaction Data | 7 years from transaction date | Financial record-keeping, audit trail, and dispute resolution requirements |
| Gaming Activity Data | Duration of account + 3 years post-closure | Regulatory compliance, responsible gaming monitoring, and dispute resolution |
| KYC Verification Documents | Duration of account + 5 years post-closure | Regulatory requirement to retain identity verification records |
| Customer Support Communications | 3 years from last interaction | Quality assurance, dispute records, and regulatory audit purposes |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Demonstrating lawful basis for marketing communications sent during consent period |
| Self-Exclusion Records | Duration of exclusion + 5 years | Ensuring excluded players are not re-admitted to the Platform in breach of their exclusion order |
| Technical / Log Data | 13 months from collection | Security monitoring, fraud detection, and platform performance analysis |
On expiry of the applicable retention period, dgb3 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where anonymisation is used, the resulting data may be retained for statistical and analytical purposes without further time limit.
Account closure and data retention: Closing your dgb3 account does not result in the immediate deletion of all associated personal data. Regulatory and legal obligations require dgb3 to retain certain categories of data for the periods stated above, even after account closure. If you have questions about what data is retained following your account closure, contact [email protected].
Your Privacy Rights
As a dgb3 player, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". dgb3 will respond within 30 calendar days.
You have the right to request a copy of the personal data dgb3 holds about you, along with information about how it is processed. This is known as a Subject Access Request (SAR).
If any of the personal data dgb3 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
In certain circumstances, you have the right to request that dgb3 delete your personal data. This right is subject to overriding legal obligations — for example, we cannot delete financial transaction records that we are legally required to retain.
You may request that dgb3 temporarily restrict how we use your personal data while a dispute about its accuracy or the lawfulness of our processing is being investigated.
You have the right to object to dgb3 processing your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests where you believe your rights outweigh those interests.
Where dgb3 processes your personal data by automated means on the basis of your consent or a contract with you, you have the right to receive a copy of that data in a structured, machine-readable format for transfer to another service provider.
dgb3 will not charge a fee for handling a privacy rights request unless the request is manifestly unfounded, repetitive, or excessive. In such cases, a reasonable administrative fee may be applied. If dgb3 is unable to action your request — for example, because a legal obligation requires us to retain the relevant data — we will explain the reason in our response and advise you of any further options available to you.
Data Security
dgb3 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure.
Technical Security Measures
- 256-bit SSL/TLS encryption: All data transmitted between your browser or mobile device and dgb3 servers is encrypted using industry-standard transport layer security. Look for the padlock icon in your browser's address bar when visiting dgb3.bet.
- Encrypted data storage: Personal data and KYC documents stored on dgb3's servers are encrypted at rest using AES-256 encryption. Financial data is stored in a segregated, access-controlled environment.
- Two-factor authentication (2FA): dgb3 accounts support two-factor authentication via your registered mobile number. We strongly recommend enabling 2FA to protect your account from unauthorised access.
- Automated threat detection: dgb3's systems continuously monitor for unusual access patterns, login anomalies, and potential brute-force attacks. Suspicious activity triggers automatic account protection measures.
- Regular security testing: dgb3 conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
Organisational Security Measures
- Access to personal data is restricted on a strict need-to-know basis. Only staff members whose role requires access to specific categories of data are granted that access.
- All dgb3 staff who handle personal data receive data protection and information security training as part of their onboarding and on an ongoing basis.
- Third-party service providers with access to personal data are subject to due diligence assessments and are required to meet minimum security standards as a condition of their engagement.
Data Breach Response
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dgb3 will notify affected players without undue delay by email to their registered address. Notification will include a description of the nature of the breach, the categories of data involved, the likely consequences, and the measures dgb3 has taken or proposes to take to address the breach. Internal breach response procedures are maintained and tested by dgb3's security team.
Your role in account security: While dgb3 implements robust technical safeguards, the security of your account also depends on you. Never share your dgb3 password with anyone. Use a strong, unique password that you do not use on other websites. If you believe your account has been compromised, contact [email protected] immediately so we can take protective action.
Policy Updates
dgb3 reviews this Privacy Policy periodically and updates it whenever necessary to reflect changes in how we collect or use personal data, changes in applicable law or regulatory guidance, or improvements to our privacy practices. The effective date displayed at the top of this document indicates when the most recent version came into force.
When we make material changes to this Privacy Policy — changes that significantly affect how we process your personal data or your rights in relation to it — we will notify you by email to your registered address and by posting a prominent notice on the Platform for a minimum of 14 days following the update. For minor clarifications or corrections that do not substantively alter the scope of data processing described in this policy, we may update the document without advance notice.
We encourage you to review this Privacy Policy periodically to stay informed of how dgb3 protects your personal data. The current version is always accessible at dgb3.bet/privacy-policy.
Contact Us About This Policy
If you have any questions, concerns, or requests relating to this Privacy Policy or to dgb3's data protection practices more broadly, please contact our privacy team at:
- Email: [email protected]
- Response time: Within 30 calendar days of receipt
- Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
Current version effective: 1 January 2026. This is the most recent version of the dgb3 Privacy Policy. If you are reading a cached or printed copy, please visit dgb3.bet/privacy-policy to confirm you are reading the latest version.
Have Questions About Your Privacy?
Our support team is available 24/7 in Bangladesh Standard Time. Browse our FAQ for quick answers, explore our Responsible Gaming tools, or get in touch directly at [email protected].