Responsible Gaming at dgb3

dgb3 is built on the belief that online gaming — whether cricket betting on the BPL or IPL, spinning slots, or playing live casino — should always be a form of entertainment, never a source of financial hardship or emotional distress. Our platform is designed for adults in Bangladesh who choose to participate freely, with full awareness of the risks involved.

Responsible gaming is not an afterthought at dgb3 — it is embedded into how the platform is built and operated. We invest in detection systems that identify at-risk behaviour patterns, we train our support team to respond compassionately to players who may be struggling, and we make our player protection tools easy to find and easy to use. No account holder should ever feel that seeking help or activating a limit is a complicated or stigmatised process.

We recognise that Bangladesh has a diverse gambling audience — from casual bettors who place a small wager on the Bangladesh Tigers to experienced casino players who enjoy regular live dealer sessions. Regardless of your level of engagement, the same responsible gaming safeguards are available to every dgb3 account holder, at no cost, with instant effect.

dgb3 also acknowledges the role that external pressures — including financial stress, family situations, or mental health challenges — can play in making gambling feel more compelling than it should. We do not exploit vulnerability. If our systems detect signs of problem gambling behaviour, our welfare team will reach out proactively, not to retain you as a player, but to ensure you have the information and support you need to make the best decision for yourself.

dgb3 operates a strict minimum age policy. No person under the age of 18 may register an account, deposit funds, or participate in any form of gaming or betting on the dgb3 platform. This applies to all residents and players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Protecting Young People

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent underage access to gaming content:

• Always log out of your dgb3 account when you are not actively using it.
• Use a strong, unique password that younger household members cannot guess.
• Enable device-level parental controls on shared phones or tablets.
• Never save your dgb3 login credentials in a shared browser profile.
• Consider using parental control software such as Net Nanny, Bark, or built-in Android/iOS screen time features to restrict access to gaming websites on shared devices.

If you suspect a minor has accessed your dgb3 account or registered their own account, contact [email protected] immediately. We will investigate and act without delay. 18+

Problem gambling can develop gradually, and many people do not recognise the signs until their gaming habits have already begun to affect their finances, relationships, or mental health. The following self-assessment checklist is designed to help you honestly evaluate your own relationship with gambling.

Ask yourself whether any of the following statements feel true for you right now. If you answer "yes" to three or more of these questions, we strongly encourage you to activate a time-out or self-exclusion, and to contact our support team or an independent helpline.

Self-exclusion is a formal commitment you make to stop gambling on dgb3 for a defined period. Once a self-exclusion is activated, it takes effect immediately and cannot be reversed until the chosen period has expired. dgb3 offers four self-exclusion durations to suit different circumstances.

How to Activate Self-Exclusion

To activate a self-exclusion on your dgb3 account, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" and state your chosen exclusion duration. Our welfare team will process your request within 24 hours and confirm by email once the exclusion is active.

Alternatively, if you feel your situation is urgent and you need your account suspended immediately, email [email protected] with the subject line "Urgent Account Suspension" and your account will be suspended within 2 hours of receipt, pending a full self-exclusion review.

Setting deposit limits is one of the most practical and effective responsible gaming tools available. A deposit limit caps the maximum amount of Bangladeshi Taka you can add to your dgb3 account within a defined time window. Limits are set in ৳ and apply across all payment methods including bKash, Nagad, Rocket, and Upay.

Available Limit Types

How Limit Changes Work

• Decreasing a limit: Takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the new lower cap applies to your very next deposit attempt.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This prevents impulsive decisions made during a losing session from immediately undermining the protection the limit provides.
• Removing a limit entirely: Also subject to the 7-day cooling-off period. dgb3 will send a confirmation email at the time of the removal request and again when the removal takes effect.

To set or adjust a deposit limit on your dgb3 account, email [email protected] with the subject line "Deposit Limit Request" and specify the limit type (daily / weekly / monthly) and the amount in Bangladeshi Taka you wish to set.

Not every player who wants a break needs a full self-exclusion. dgb3 offers shorter time-out options and in-session reality check notifications to help you maintain awareness and control during your gaming sessions.

Time-Out Options

A time-out temporarily suspends your dgb3 account for a short, defined period. Unlike self-exclusion, a time-out is designed for players who simply need a brief pause rather than a long-term break. Available time-out durations are:

• 24-Hour Time-Out: Your account is suspended until the same time the following day. Useful after a particularly intense session or if you feel you are playing reactively rather than deliberately.
• 48-Hour Time-Out: A two-day pause, giving you a weekend break or a couple of days to reset without committing to a longer exclusion.
• 7-Day Time-Out: A full week away from the platform. During this period, all marketing communications are also paused.
• 30-Day Time-Out: A month-long pause. This sits between a standard time-out and the shorter self-exclusion periods, and is suitable for players who need a more significant break but are not yet ready to commit to a formal exclusion.

Reality Check Notifications

Reality checks are in-session alerts that appear on screen at regular intervals while you are actively playing games on dgb3. Each alert displays:

• The total duration of your current session
• Your net gaming result (total wagered minus total won) for the session in Bangladeshi Taka
• A prompt asking whether you wish to continue playing or end your session

Reality checks can be set to trigger every 30 minutes, 60 minutes, or 90 minutes. To configure reality check notifications, contact [email protected] with the subject line "Reality Check Setup" and your preferred interval.

If you believe that gambling has become a problem for you — or if someone close to you is struggling — seeking help promptly is the most important thing you can do. The following guidance covers both internal dgb3 support and the broader resources available to players in Bangladesh.

Talking to Someone You Trust

One of the most effective first steps is an honest conversation with a family member or close friend. In Bangladeshi culture, where family bonds are central to daily life, having the support of a trusted relative — a sibling, parent, or spouse — can make a significant difference in the recovery process. You do not need to face this alone.

Financial Guidance

If gambling has created financial difficulties, consider speaking to your bank about options for restricting gambling-related transactions. Most major Bangladeshi banks — including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — can place temporary holds on specific transaction categories at the account holder's request. Mobile financial services including bKash and Nagad also have customer support channels that may be able to assist.

Mental Health Support

Problem gambling often co-occurs with anxiety, depression, or other mental health challenges. Bangladesh has a growing network of mental health professionals and counselling services. If you are experiencing distress related to gambling, we encourage you to speak with a qualified mental health professional. Your GP or a local health clinic in Dhaka, Chittagong, Sylhet, or other major cities can provide referrals.

Self-Help Strategies

• Keep a written record of your gambling activity — sessions, amounts wagered, and outcomes — to build a clear and honest picture of your habits.
• Replace gambling time with alternative activities you enjoy: cricket with friends, cooking, reading, or community involvement.
• Avoid triggering environments — do not browse sports betting platforms or casino sites during periods when you are trying to take a break.
• Set a strict entertainment budget at the start of each month and treat gambling as one optional line item within that budget, not a priority.
• Never chase losses. A loss is a sunk cost. Chasing it with further bets is the single most common driver of problem gambling escalation.
• Take regular breaks during sessions. Stand up, stretch, drink water, and check in with yourself honestly before continuing.

dgb3's player welfare team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Whether you want to activate a responsible gaming tool, have a question about your account, or simply want to talk to someone about your gaming habits, we are here to help without judgment.

All responsible gaming requests — including self-exclusion, deposit limits, time-outs, and reality check setup — are handled with full confidentiality. Our welfare team members are trained to respond with care and without any attempt to retain you as an active player if that is not in your best interest.

dgb3 is committed to continuous improvement of its responsible gaming programme. If you have feedback on how we can make our player protection tools more accessible or effective for players in Bangladesh, we welcome your suggestions at [email protected].